14 Day Exchange Policy
We want you to be happy with your purchase at Lush T Shirts, and if we have made an error such as sent you the wrong size, colour, or shirt, please let us know and we will do our best to sort out the problem as quickly as possible. You can contact us by emailing store@lushtshirts.co.uk, or replying to the dispatch email you were sent by our team. You should let us know your order number so we can deal with your porblem more efficently.
If you would like an exchange for a different size please let us know by email, and we will help. Exchanging for a different size shirt is completly free, however you will need to get the shirt we have sent back to us. When you send your order back to us please include your order number, name and the size you would like. This will make it easier for us to deal with your order and get a replacement out to you as soon as possible.
If you would prefer a refund please contact us within 7 days of receiving your order and we will be able to process a refund for you. The shirt should be in perfect condition with all tags on the shirt, there is a flat-rate restocking fee of £2.00 per shirt.
It is your responsability to get your order back to us in good condition, when sending your order back we reccommend using an insured service such as Royal Mail recorded delivery. You MUST contact us for a returns authorisation before we can accept a return.
Postage is non-refundable unless you are returning the shirt becuase of a manufacture fault.
Christmas 2009
If you are returning an order and would like an exchange in time for Christmas, you must return it as soon as possible. We will be printing for exchanges upto Friday 18th December. If we receive your order back on or after that date we will not be able to organise an exchange until after the new year. |
