UPDATE - Christmas 2013 Returns Policy
If you have bought goods from 18th November up until Christmas we will accept exchanges until 13th January 2014. All other usual terms and conditions apply (see below).
30 Day Returns Policy
We want you to feel comfortable ordering from us, and be happy with your purchase once you have received it. That is why we are extending our returns policy from 14 days to 30 days. If you would like a return, you MUST contact us prior to sending back your order for authorisation.
If we have made an error such as sending you the wrong shirt, size or colour, please let us know and we will sort out the problem as quickly as possible. Please quote your order number with the problem, or reply to the dispatch email you would have been sent.
If you have ordered the wrong size or it does not fit as you thought, do not worry. We can exchange it for a different size. When returning the garment make sure you let us know which size you would like in exchange for the one you are sending back.
If you would like a refund please contact us immediately. You have 7 days to return the order to us, and we must receive your order back within a timely manner. You must contact us for authorisation for a return (as above), we advise reading the terms below to ensure the returns process is smooth. When we receive the order back, we will refund your order.
We offer 30 day returns for exchanges and 7 day returns for refunds. When returning an item it should be in perfect condition with all tags attached, it must not have been washed or worn for long periods of time, and have no marks or odors from things such as perfumes or aftershaves.
It is your responsibility to get your order back to us in good condition, when sending your order back we recommend using an insured service such as Royal Mail Recorded Delivery or Special Delivery. We advise putting the item in it's original packaging, then repackaging that, which will make it more secure.
You MUST contact us for a returns authorisation before we can accept a return. A failure to do this may lead to a delay in dealing with your request, or your order may get sent back to you. After we have authorised the return, you must send back the item within a timely manner, preferably immediately. Certain items, including custom made clothing and underwear cannot be returned unless there is a manufacturing fault.
Items which cannot be returned
Some items cannot be returned. These include underwear and custom made garments such as custom made t-shirts. We do not offer an exchange or refund on these items, unless there is a manufacturing fault.